RETURN POLICY

1. Eligibility for Returns

  • Return Period: You may return items within [Insert Timeframe, e.g., 30 days] of the delivery date for a full refund or exchange. Items returned after this period may not be eligible for a refund or exchange.
  • Condition of Items: To be eligible for a return, items must be unused, unworn, and in their original condition with all tags, packaging, and any included accessories intact.
  • Non-Returnable Items: Certain items are non-returnable, including but not limited to:
    • Custom or personalized jewelry
    • Final sale items
    • Gift cards

2. Return Process

  • Initiating a Return: To initiate a return, please contact our customer service team at [Insert Contact Information] to obtain a Return Authorization (RA) number. Returns without an RA number may not be accepted.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
  • Return Address: Please send your return to the following address:
    • Fauget Shop
    • [Insert Return Address]
    • [City, State, ZIP Code]
    • [Country]

3. Refunds

  • Processing Time: Once we receive your return, please allow [Insert Timeframe, e.g., 7-10 business days] for your refund to be processed. Refunds will be issued to the original payment method used for the purchase.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part. If your return is approved, the cost of return shipping will be deducted from your refund if it was prepaid by Fauget Shop.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error).

4. Exchanges

  • Exchange Process: If you would like to exchange an item, please indicate your preference when contacting customer service to obtain your RA number. Exchanges are subject to product availability.
  • Processing Time: Once we receive the returned item, we will process the exchange and ship the new item to you. Please allow [Insert Timeframe, e.g., 7-10 business days] for the exchange to be completed.